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What software/Internet tools have you used to dramatically increase your productivity as an entrepreneur?

For a story for a national magazine, I'm looking for sole proprietors and owners of small companies who use technology -- particularly Web-based services -- to increase their productivity or to make their companies look bigger.

Public Comments

1. one example but not exactly what you are after is ebay pulse see what is in demand on the infamous ebay. this has helped me stich myself up loads of times.
2. a very little tool, a friend made it. to put orders from the internet shop into the financiel administration tool and print workorders and bills in one process.